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The Quality Management Specialist
(QMS) is a position on the Operations team reporting to the District
Manager. The QMS conducts audits that measure conformity to established
regulatory, industry and proprietary brand standards for clients in the
restaurant, hotel, supermarket and health care industries. In many cases,
the QMS uses best practices and experience to work with a client in a way
that goes past auditing and addresses root cause and business solutions.
Responsibilities Include
Performing
food safety and brand standards audits in retail settings, including
restaurants/food service and supermarkets
Consulting
with clients on issues observed during inspections
Developing
and maintaining client relationships
Facilitating
communication of food safety and brand standard information to clients
Utilizing
problem solving and judgement to provided clients with ways to solve concerns and
avoid future problems
Educating
clients regarding issue resolution, the science of why problems occur and
best practices to avoid problems
Understanding
quality and flavor profiles, including tasting, that go beyond manuals
and written analyses
Observing
cooking, preparatory processes and clean-up to ensure proper practices,
safety and customer satisfaction
Evaluating,
in a direct manner, customer experiences with clients
Promptly
completing and submitting assigned reports
Consistently
traveling daily throughout the assigned territory - The QMS must maintain
a service vehicle and service equipment in excellent condition
Overnight
travel in the region is required; Up to 65% or 12 days a month
Weekend
and evening work will be required
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